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and you can hear it in their voices and the details that they provide when they're communicating about the extent of this collapse. and in their request essentially for backup, for an all hands on deck effort. at one point one rescue worker compared it to the twin towers collapsing on september 11th. it's painful to hear, and you notice the recognition in their voice that it is an ugly scene and a difficult scene to process. here's some of that dispatch audio now. >> 13-story building with most of the building gone. this is going to be a high priority. we're going to need a full assignment on this, everybody. some people evacuating. they sound like they heard a bomb. a quarter of the building left we still have people standing up stairs that need to be evacuated. i see many people on the balcony. the building is gone. there's noelivators. this is nothing.