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matter make contact with the next of kin. if there's a component where we cannot get rapid dna, the medical examiner will collect the family member and that process will happen at the medical examiner's office. once that family member is identified, then that process will happen. we'll notify next of kin same way. that's how we do it, and we do it with respect and integrity. it's very emotional. this whole process has been emotional. and that's why i call it family member. what we've gone through here, i think we're all family now. >> reporter: will you talk about the facts and variables you're gathering? >> sure. one moment, what was that, ma'am? once we make -- that's why you see when we say we have lost ten and there's nine identified that's because that process is