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others. >> so i find it very interesting in my job i do have a clear differentiation between sympathy and empathy. empathy for me is a must. it's a necessity i need to genuinely be able to step into their shoes to understand the way they understand the world and their role in it. so i can actually get tangible things from them. but sympathy is when you start a line, you aligning your objectives with theirs, or when you agree we with them. and i don't i don't legitimize them. it's not it's not that part, but i need to generally understand them in order to do this and that is really, really tough because even though i'm sitting there, if i were diplomat and i would hear all this criticism i would have to protest. i would have to step outside and storm away but but because i'm not i actually take it in. i actually get a first narrative of how they see the world and that helps me, that's so fascinating. i mean, the whole book has fascinating. everyone should read it. it's in the shadows. mickey bergman, i think we'll probably having