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flat-footed. >> yeah, it's interesting that they got caught flat-footed given that we've seen the demand ramping up and the restrictions are being dropped. i don't think that they expected so many people to come back so quickly. you also have the issue and you talked about this repeatedly, when you're paying people to not work, businesses can't get the people back that they furloughed. that's leading to worker shortages. we've had a multiyear pilot shortage and compounding and results in cancellations. that's what frustrating. now we're at the tail end, things will level out between now and the rest of the summer until we get to the end. at the end, labor day, it will get jammed up again. now a little bit of a break when it comes to those long tsa lines, the jammed seats on the aircraft. >> yeah, again, people frustrated additionally because