Operating context

Operating context The Library is respected as a national and international leader in the sector. We create public value by increasing economic, social and intellectual wellbeing. We contribute to government priorities, including: a cohesive and inclusive society a strong digital economy protection of cultural heritage Everything we do is guided by our organisational values. We are: respectful and inclusive ambitious, and internationally recognised for our digital innovation tenacious, pursuing priorities over the very long term accountable for the community’s investment in our work. External environment External factors influence the Library’s operating environment and have a significant impact on our operations. This has been clearly demonstrated in the first half of 2020. We are strengthening our preparedness and capacity to adjust and respond to environmental shocks.