Principal Program Manager, CSS Operational Tooling — Atlassian

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office. We’re looking for an experienced strategist to work with Customer Support and Success (CSS) leaders and teams to enable Atlassian to deliver legendary service to its customers while also scaling operational efficiency! It requires an understanding of how large-scale support and success teams operate and an ability to drive high-level, high-stakes, decision-making conversations. You'll work with speed to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to build the right structure for your teams' work.