SiliconANGLE

Patrick Nelson Patrick is a writer covering live events with theCUBE, SiliconANGLE Media’s livestreaming studio. A journalist specializing in industrial and business technology, he was formerly editor and publisher of the music industry trade publication Producer Report. Nelson has written for a number of technology blogs and wrote the Disruptor, future of networking blog for NetworkWorld. Nelson wrote the cult-classic novel "Sprawlism." In his spare time, he engineers and builds drones and designs radio frequency antennas. Got news? Tweet us @siliconangle Latest from Patrick Nelson AI - BY PATRICK NELSON - 2 MINS AGO Customer care communications have been kick-started into an artificial intelligence application world because of a slew of calls about COVID overwhelming traditional call center operations, according to IBM. And it hasn’t just been tech companies morphing over to the AI alternatives. “[COVID] created a lot of problems for organizations,” said Brian Loveys (pictured), director of ...