Transcripts for CNN CNN Special Program 20150414 00:47:00

him banging? >> we know that passengers on board have been tweeting about this, they were aware of what was going on, as to whether they heard the screams at the very moment they were happening, that remains unclear, what is clear, we know the pilots knew exactly when they heard that banging and screaming coming from the belly of the plane. >> renee, thanks very much. >> the ramp guy had a rough flight. even paying passengers aren't especially thrilled with their experiences. that's according to a new survey by wichita state, all major carriers, except three got worse last year in the eyes of passengers. and stories like this next one certainly are not going to help. baggage thieves caught red handed rifling through luggage. it's a problem nationwide, it's not just about stopping theft. drew griffin tonight. >> these are airport baggage handlers, thieves inside the belly of a plane, rifling