HVAC contractors have to aim to service every one of their customers but choosing the right types of lenders and knowing more about what affects consumer credit scores.
If the only time customers are hearing from you is when you’re asking them to buy, then it won’t be long before the relationship (if I can even use the word here) will be seen as one-sided and predatory.
In their interactions with each other, with your customers, and with you, as well as in their training and expectations, consistency will ensure that problems for your team will often be prevented in the first place.