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You Voted: Here's Your Top 5 Roast Duck Shops on O'ahu

The results of Frolic's reader poll are in: O‘ahu’s top two choices for best roast duck on the island flew away with nearly 60% of the vote.

Holidaying in the Metaverse - TravelDailyNews Asia & Pacific

Holidaying in the Metaverse : 4Hoteliers

Holidaying in the Metaverse

In the future, it may be more expensive, time-consuming, and risky to travel halfway around the world for a holiday getaway. What if we could experience a convincing virtual version of the real thing? The Metaverse – a parallel digital realm blending real and fantasy worlds – has been tipped as the next disruptive technology, on track to completely alter reality as we know it, and tourism and hospitality businesses should be preparing for the switch. Dr Michael Lin and Dr Daniel Leung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-author’s new paper describe the Metaverse’s potential to transform the hospitality customer experience and management.

KMB makes it easier to take a seat

Wallis Wang Kowloon Motor Bus passengers will be able to check in real time the leftover capacity of a bus from their mobile app, while a mo...

To Refund or Not to Refund? : 4Hoteliers

2020 saw unprecedented swathes of holiday cancellations, the year COVID-19 hit was a tough one for hospitality and touri

To refund or not to refund? - TravelDailyNews Asia & Pacific

The Impact of Crisis-Induced Changes in Refund Policy on Consumers

2020 saw unprecedented swathes of holiday cancellations. The year COVID-19 hit was a tough one for hospitality and tourism firms, who were forced to make swift decisions about changes to their refund policies. However, no one could clearly envisage how those crisis-induced changes would impact customer loyalty and trust. In the first study of its kind, Dr Daniel Leung and Ms Christine Seah of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University looked at customer reactions to generous or self-serving refund policy changes, and whether these are shaped further by the magnitude of changes and the format in which refunds are offered. This inspiring work will help industry practitioners to optimise refund policy strategies in the future.

How the CFO and CHRO can collaborate to build sustainable business models

Both must work hand-in-hand to plan and implement strategies that create talent or leadership programmes, multi-functional experiences, and job rotations as part of experiential learning, says Daniel Leung, Country Manager, ACCA.

Political crackdown prompts Hong Kongers to leave, and start new lives on P.E.I.

Daniel Leung and his family are just some of the Hong Kongers who decided to leave the territory for good in the last two years due to the political upheaval there. They are now in P.E.I.