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Phoenix Police Department
The Phoenix Police Communications Bureau s original location is at headquarters. A second center is located with the Property Management Bureau downtown.
A Phoenix 911 operator who recently recovered from COVID-19 has died after returning to work. And now the city is investigating how it handled overtime in her case. Pamela Cooper’s story is part of a larger issue about who is answering 911 operators’ calls for help.
Pamela Cooper
Four days after Pamela Cooper was rushed to the hospital, Councilwoman Betty Guardado said this: “Pamela’s shift should have been 10 hours but because of the chronic understaffing she was forced to stay for 15 hours.”
The previous night, Ryan s daughter Pamela Cooper, 49, had worked a shift of more than 15 hours at Phoenix s 911 dispatch center. Cooper was a 20-year veteran of the dispatch center, but it was her first week back after six weeks recovering from COVID-19. She was still feeling unwell but was out of paid leave and supporting both her mother, a widow on social security, and her husband, whose unemployment has run out.
“She said, I got to work to pay the bills, Ryan remembers.
Courtesy of Shirley Ryan
The first few days were difficult, but on Friday, February 26, Cooper really started to go downhill.