last year saw a peak in baggage mishandling rates. a staggering 26 million luggage items suffered delays, losses, or damage in 2022 despite a drop of more than billion passengers compared with pre pandemic levels. that s the highest number of incidents recorded in the last decade. it works out as nearly eight lost bags per 1000 passengers globally. and that s largely down to the shortage of ground handling staff at a time when travel restrictions were lifted and international travel resumed. jen meierhans has been speaking to one passenger affected by this. i didn t really feel comfortable having photos taken with me in the same outfit all the time. chloe flew to italy for her friend s wedding, but her luggage got lost on the way. i spent the first couple of hours, which you would normally think, oh, i ll go and see the sights, running around shops, trying to find pharmacies to get like replacement toothpaste, toiletries. a lot of stress i didn t particularly want on kind