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he called 911 but because of the storm help never came. this is a video she sent to her sisters in north carolina. >> [bleep] [bleep]. >> 52-year-old monique alexander also died in the storm, she left her home the afternoon of christmas eve with a promise she'd be right back. she never made it back. here's what casey, her daughter, told us. >> it's hard. her grand kids were waiting for her to come home. we were waiting for her to come home. i knew something was wrong right away, though. so i kind of accepted it instantly. but it's hard knowing that she was outside for so long, too. >> also 46-year-old mother of two melissa morrison.

Buffalo grandmother was found dead a few hundred feet from her home

Monique Alexander, 52, left her Buffalo home on Christmas Eve at around 3pm saying she would be 'right back,' but she wound up dying in a brutal winter storm that devastated the city.

Buffalo storm victims: What we know about the lives lost

visibility. >> monique alexander died in the storm on christmas eve. a buffalo native who had been through many snowstorms here thought this one was the same. >> we were waiting for her to come home. i knew something was wrong right away though. >> a simple decision on any other day, life threatening in this storm. >> my kids, they lost their grandmother and that was her most important role in their life was being a good grandmother and now they just have memories. >> reporter: in erie county alone, at least 37 killed for extreme weather accustomed to major snowstorms. where every person who died, dozens of stories of those who stepped up and saved friends, neighbors, even strangers. >> this is something i always do. i help everybody. people out there dying. people freezing to death in their car. >> craig elson was open for

National Guard checking Buffalo homes for blizzard victims

Local officials insist they had prepared but the weather was extraordinary even for a region prone to powerful winter storms.

A Buffalo woman went out on Christmas Eve, telling her daughter she'd be right back. They found her body a few hundred feet from home

Buffalo storm victims: What we know about the lives lostEmily Shapiro, ABC News

Search for bodies starts in storm-socked Buffalo

The National Guard went door to door in parts of Buffalo on Wednesday to check on people who lost power during the area's deadliest winter storm in decades, and authorities faced the possibility of finding more victims amid melting snow.

National Guard checks homes in Buffalo for blizzard victims

pressed on whether the travel ban should have been lifted earlier as the death toll rises to nearly 40. >> the grim news is we know we'll find bodyings as the snow starts to melt. >> reporter: 17 people killed were found outside. tracy says a stranger discovered her 52-year-old mother, monique alexander, lying dead in the snow on christmas eve. >> we put her under an auning so that she wouldn't be buried under snow. you can tell when we spoke on video chat how sorry he was. he was crying. we were crying together. >> reporter: amid the heartbreaks are stories of hope from the city of good neighbors. one woman says she and her boyfriend rescued a man from the cold before turning to social media for help getting him to a hospital. then there's this barbershop owner who says his business became a refuge for many escaping the brutal storm. some would leave taking their chances in the blizzard. >> i had an opportunity to help people. i genuinely would do it again. i just did it so people could be warm.