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CBA to partially close a tenth of its branches By Sarah Simpkins 29 July 2021
The Commonwealth Bank has indicated that it will cut opening hours across 90 regional branches, with impacted staff to spend the rest of their working day giving remote customer support.
A number of CBA branches across NSW, the ACT, South Australia, Western Australia, Victoria, Queensland and Tasmania are set to operate from 9.30am to 1pm.
Affected branch staff will operate the centres in the morning and switch to assisting CBA’s contact centres in the afternoons, which reportedly are receiving more than a million complex customer enquiries each month.