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Max Life Enhances Contactless Services for Customers, Redefines its After Sales Experience NewsVoir
Max Life /
Company ), has strengthened its commitment to customers by introducing digital servicing initiatives that has helped bring greater agility, innovation and customer delight amidst the pandemic. In the last six months, Max Life has introduced a range of digital initiatives that are completely contactless and paperless, across most of its channels including the company s branch offices. The company has overhauled majority of the physical servicing touchpoints to digital and enabled more options of self-serve on its website. The company also built an OTP authentication workflow which has eliminated need for physical servicing forms in many work steams. Max Life had also recently introduced WhatsApp for customer servicing, where they integrated their AI based chatbot