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Study: Airline passenger satisfaction hits record high during pandemic

By Kelly Yamanouchi Atlanta Journal-Constitution Passengers make their way through the airport near the security checkpoint at Dallas Love Field airport in Dallas on Nov. 10, 2020. Airline passenger satisfaction is at an all-time high for the airline industry, according to the American Customer Satisfaction Index study for April to September. (Tribune News Service) Half-empty flights, a less-crowded airport terminal and shorter lines for security are signs of the impact of the pandemic – but in normal times they would be markers of a pleasant travel experience. That may be why airline passenger satisfaction is up this year, when COVID-19 has caused historic cuts in the airline industry and the Centers for Disease Control and Prevention is advising Americans to avoid travel for the holidays.

United statesCenters for diseaseSouthwest airlinesDelta air linesUniversity of michiganDisease controlAmerican customer satisfaction indexஒன்றுபட்டது மாநிலங்களில்மையங்கள் க்கு நோய்தென்மேற்கு விமான நிறுவனங்கள்டெல்டா அேக கோடுகள்பல்கலைக்கழகம் ஆஃப் மிச்சிகன்நோய் கட்டுப்பாடுஅமெரிக்கன் வாடிக்கையாளர் திருப்தி குறியீட்டு

Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests, ACSI Data Show - Press Release

Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests, ACSI Data Show - Press Release
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United statesDavid vanamburgDenise dimeglioMarriott ac hotelsBest westernAmerican customer satisfaction indexChoice econo lodgeMarks of the university michiganAlaska airlinesBusiness wireManaging directorEcono lodgeFrom aprilFor budgetAmerican customer satisfactionRegistered marks

Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests, ACSI Data Show

Press release content from Business Wire. The AP news staff was not involved in its creation. Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests, ACSI Data Show December 16, 2020 GMT ANN ARBOR, Mich. (BUSINESS WIRE) Dec 16, 2020 Before the pandemic, customer satisfaction among the travel industries tracked by the American Customer Satisfaction Index (ACSI ® ) was mixed. ADVERTISEMENT The ACSI’s Special COVID-19 Travel Report shows mixed results for travel industries, including airlines, hotels, car rentals, and online travel agencies. (Graphic: Business Wire) Airlines had been gradually trending upward in passenger satisfaction for two years running and hotels made slight gains year over year. But internet travel services posted a substantial satisfaction loss relative to 2019.

United statesDavid vanamburgDenise dimeglioMarriott ac hotelsBest westernAmerican customer satisfaction indexChoice econo lodgeMarks of the university michiganAlaska airlinesBusiness wireManaging directorEcono lodgeFrom aprilFor budgetAmerican customer satisfactionRegistered marks

Airline satisfaction at record high despite pandemic

Airline satisfaction at record high despite pandemic Jordan Williams © Getty Images Airline satisfaction at record high despite pandemic While the airline industry grapples with the impacts of the coronavirus pandemic, satisfaction over air travel among passengers has reached record highs, according to a new report. The American Customer Satisfaction Index (ACSI) found in a special report on travel during the health crisis that reviews of airlines by customers have surpassed pre-pandemic levels. Air travel received an ACSI score of 76 out of 100 in the latest survey, up from its previous score of 75 for the period of April 2019 to March 2020. The ASCI wrote in its report that although fewer passengers and less-crowded flights can be attributed to the uptick in scores for air travel, satisfaction for the industry has risen over the past two years.

United statesSouthwest airlinesDelta air linesAlaska airlinesGetty images airlineAmerican customer satisfaction indexஒன்றுபட்டது மாநிலங்களில்தென்மேற்கு விமான நிறுவனங்கள்டெல்டா அேக கோடுகள்அலாஸ்கா விமான நிறுவனங்கள்கெட்டி படங்கள் வானெறிஅமெரிக்கன் வாடிக்கையாளர் திருப்தி குறியீட்டு

The Best-Managed Companies of 2020 -- and How They Got That Way -- Journal Report

The Best-Managed Companies of 2020 -- and How They Got That Way -- Journal Report
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