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The year 2020 pushed the notoriously slow healthcare industry to innovate at record speed. Need and collaboration were at the heart of these advancements, according to a panel at Cleveland Clinic and HIMSS’ Patient Experience series.
COVID-19 shook healthcare systems and put digital in the forefront. Providence s health system in Washington became the first system to treat a COVID-19 positive patient. The system jumped into gear early, switching up the status quo to add new tech-enable tools.
“In the context of [COVID-19] we mobilizeD to stand up things quickly, like a coronavirus awareness hub, so folks had the information they needed, knew where they could find the resources. It housed a chatbot that supported folks in symptom assessment and triaging. It also did virtual visits that we scaled up 30X, overnight practically,” Sara Vaezy, chief digital strategy officer at Providence, said during the panel.