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Lead employee value proposition initiatives for Customer Service organization Leads projects and participate in teams focused on driving business strategies for the Customer Service organization. Works with change management and integration of various work streams within the organization. Manages multiple front-line leaders, including virtual leaders, by providing appropriate direction, monitoring employee and division/department performance and implementing action plans. Career counsels with frontline leaders/direct reports, evaluates and administers performance management Measures work requirements, employee potential, and recommends staffing  Provides training and performance feedback, encourages adaptation to changing business objectives, recognizes individual/team contributions and encourages celebration of accomplishments  Leadership

United statesState of indianaLos angelesSan franciscoA digital serviceIndiana national guardUnlicensed serviceCustomer contact centerCustomer serviceOffice of federal contract compliance programsDigital serviceCustomer value propositionEmployee value propositionTransformative growth planMicrosoft suiteGood hands