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Delivering services: a significant minority of federal employees raised concerns about their ability to deliver services to the public during the pandemic. Credit: Maria Oswalt/Unsplash
While US federal government employees mostly remained resilient and engaged during the COVID-19 pandemic, there were “meaningful declines” in their assessment of service delivery, according to an annual staff survey.
“Despite the unprecedented workplace challenges presented by the COVID-19 pandemic, federal workers adapted quickly to their new realities, continuing to work on behalf of the American people, taking on additional and sometimes new work to ensure critical services have been available to the public,” said Kathleen McGettigan, acting director of OPM.