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Premju Servizz bi Tbissima 2021 edition launched

Premju Servizz bi Tbissima 2021 edition launched
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Premju servizzDeo debattistaHelga pizzutoConsumer affairs authorityOffice for consumer affairsConsumer affairsMalta competitionஹெல்கா பய்ஜ்ஜுடோநுகர்வோர் வாழ்க்கைத்தொழில்கள் அதிகாரம்அலுவலகம் க்கு நுகர்வோர் வாழ்க்கைத்தொழில்கள்நுகர்வோர் வாழ்க்கைத்தொழில்கள்மால்டா போட்டி

When do I have the right to cancel a contract and get a refund?

Q: I ordered a sofa and a chair from a local furniture company. They were supposed to be delivered by March 2021. However, to date, nearly four months later, I am still waiting for them to be delivered. In fact, the trader has informed me that the company is still trying to ship the items from abroad, and once this is arranged, I will need to wait another 40 days for the furniture to arrive in Malta. I do not want to wait anymore. But when I informed the company that I want to cancel the order, they refused to do so. They also refused to refund me the deposit I had paid.

Office for consumer affairsConsumer affairsஅலுவலகம் க்கு நுகர்வோர் வாழ்க்கைத்தொழில்கள்நுகர்வோர் வாழ்க்கைத்தொழில்கள்

Before you sign on the dotted line

A sales contract is entered into when a consumer buys or hires a product or service for their own personal use from a person acting for the purpose of their trade, business, craft or profession. A sales agreement is binding whether concluded verbally, in writing and even electronically. Sales contracts that are concluded in writing/electronically often include specific terms and conditions of sale which consumers accept when they sign the contract. Should a problem arise with the sale, consumers’ right to a satisfactory remedy may depend on the agreed terms and conditions. In view of this, it is in consumers’ best interest to take the necessary time to read and understand the sales contract before signing it.

Office for consumer affairsConsumer affairsஅலுவலகம் க்கு நுகர்வோர் வாழ்க்கைத்தொழில்கள்நுகர்வோர் வாழ்க்கைத்தொழில்கள்

A credit note or a refund?

When returning a product, your consumer rights may vary depending on why you want to return it and also from where and how it was bought. The reason why a consumer wants to return a product they purchased is very important and may affect the type of remedy they are entitled to. The consumer affairs act gives consumers the right to request a free remedy from sellers when, for instance, the goods purchased are defective or not fit for purpose. In these situations, consumers are entitled to claim a money refund if the problematic goods cannot be repaired or replaced without causing a significant inconvenience to consumers.

Office for consumer affairsConsumer affairsஅலுவலகம் க்கு நுகர்வோர் வாழ்க்கைத்தொழில்கள்நுகர்வோர் வாழ்க்கைத்தொழில்கள்

Traders: know your obligations and your customers rights

Consumers are becoming increasingly knowledgeable about their legal rights. As a result of this, when something goes wrong with a purchase, they promptly expect a suitable remedy from sellers. To avoid disputes that may jeopardise a company’s good reputation, traders should be aware of their legal obligations and the remedies they are responsible to provide. These obligations vary according to the nature of the problem and whether the dispute concerns the purchase of a product or service. When traders sell goods, consumer legislation provides that the goods sold must conform with the description and specifications as stipulated in the sales contract. This means that consumers must be supplied with goods that comply with the description given by the trader and possess the characteristics, features and qualities that the trader promised during the sale or had shown through a sample.

Office for consumer affairsConsumer affairsஅலுவலகம் க்கு நுகர்வோர் வாழ்க்கைத்தொழில்கள்நுகர்வோர் வாழ்க்கைத்தொழில்கள்