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SUNNYVALE, Calif. Goodyear plans to begin offering automated virtual assistance and multimedia chat to visitors to its consumer-facing websites as part of its goal of making the tire-buying process easier.
After testing virtual assistance systems from nine vendors, Goodyear selected eGain Corp., a Sunnyvale-based developer of such systems, as its provider of a digital-first, omnichannel customer engagement.
The eGain
chatbot system uses artificial intelligence to answer questions, resolve issues and recommend products to consumers, retail stores and OEM clients, eGain said.
The deployment is being expanded to the company s e-commerce and consumer care divisions as well, eGain said. Goodyear did not say when it expects the services to become active.
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