Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
TCM0064200 - Claims: capture (D-K): Intelligent Manual Capture - Disability element (Info)
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
For this task you will need to have access to Child Benefit Services and Access to DWP Data computer systems.
The following guidance is to help you correctly capture the disability element.
Note: From 08/04/13 Personal Independence Payment (PIP) will be introduced as a replacement for DLA for customers of working age (16-64 years of age). PIP will be made of two elements consisting of daily living and mobility and two levels of rates which are standard or enhanced. Customers under 16 and over 65 years old will remain on DLA.
Personal Independence Payment - the daily living component
Disability Living Allowance - the middle or highest care rate
Attendance Allowance
Constant Attendance Allowance at the basic (full day) rate with a War Disablement Pension
Armed Forces Independence Payment
Carer s allowance has had to adapt to lockdown rules (Image: GETTY)
As the pandemic rolled on, the Government was forced to adapt the carer s allowance to update what constituted caring for someone.
As such, people may now be eligible for carer s allowance if they are affected by coronavirus and must provide care remotely over the phone or online.
According to recent reports, Boris Johnson is set to reveal the Government’s lockdown exit strategy on Monday and senior sources detailed restrictions may be eased from April 2.
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Benefit claimants can receive three types of disability premiums which can add extra amounts to their payments. There are three types of these disability premiums for adults which include disability, enhanced disability and severe disability premiums.
PIP Motability Scheme set to change for some claimants - what you should know
A new scheme is being introduced for some disability benefit claimants.
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