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The Utility 2030 Collaborative Still Accepting CX Focus Group Participants
iCrowd Newswire
29 Jun 2021, 06:24 GMT+10
The Utility 2030 Collaborative is kicking off two of its four CX Incubator Focus Groups in June 2021, and two additional ones in July 2021. Strategies for Reducing Inbound Customer Calls to Zero by 2030 will be held on June 29th from 2:00-4:00 p.m. EST. It will be chaired by Katy Cook, Director of Customer Experience for Liberty Utilities, and co-chaired by Kristina McClenahan, Product Development Manager for Puget Sound Energy (PSE). The group s goal is to articulate challenges and potential solutions for building a proactive omnichannel strategy, something that both utilities are working towards with success. The group will include utility professionals with significant call reduction goals, and solution providers deeply committed to helping them achieve these goals. Experts from Avertra, Oracle Utilities, and Questline are intensely committed to this effort.
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New Services from Red Clay Expand Value for Utility Customers
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Indicative of their commitment to supporting and guiding customers during every stage of their Oracle Implementation Journey ATLANTA (PRWEB) May 05, 2021 Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a solutions implementer that helps utilities modernize through technology solutions, formally introduces Advisory Services, Operations as a Service, and Red Clay University offerings as part of their continued commitment and focus on Oracle Utilities solutions.
“These three offerings represent a maturity of our services and are truly unique for a company of our size and target market. We very thoughtfully developed each, and they have been in place at a number of our clients. These offerings were not designed as products but as tools our customers could leverage for their digital transformations,” said Michae
Meridian Integration Spins Off Data Division
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JACKSONVILLE, Fla., April 27, 2021 /PRNewswire/ Meridian Integration co-founders Jason Deaton and Zendrick Cunningham are excited to announce the spin-off of Meridian s Data division. The spin-off of the division, focused on data consulting, their Enterprise Data Management (EMDS) and Testing (META) solutions is effective immediately. The new entity, Mycelium Software, led by Zendrick Cunningham, is in place and actively engaged in existing and new consulting, EDMS and META engagements.
Jason Deaton stated, We are excited for everything this spin-off affords both Meridian Integration and Mycelium. The timing makes great sense due to both the maturity and projected demand of our collective solutions. Deaton further explained The spin-off will enable each company to increase focus and align investments to meet its distinctive business needs, while optimizing its