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Why Australia’s rental sector needs a CX overhaul By Andrew Duncan SHARE THIS ARTICLE The rental market in Australia has a bad reputation. Relationships between landlords, real estate agents and renters are often strained, and the media is quick to highlight rental disputes and key pain points facing renters. Difficulty with organising timely repairs, slow  and sometimes even tetchy  responses from real estate agents, who are stretched to their limits, frustrate tenants, who often feel powerless against a system they consider to be favourable to home owners. And while in some cases their critique is justified, there is more to the story than meets the eye. Because the real estate agency industry gets a bad rap, there is less focus on the structures that make the job incredibly difficult and stressful.

Andrew duncanAustralian council of trade unionsAustralian councilTrade unionsஆண்ட்ரூ டங்கன்ஆஸ்திரேலிய சபை ஆஃப் வர்த்தகம் தொழிற்சங்கங்கள்ஆஸ்திரேலிய சபைவர்த்தகம் தொழிற்சங்கங்கள்