Telstra is again under fire from the Australian Communications and Media Authority (ACMA), this time for failing to properly inform nearly 50,000 customers that they would not be able to achieve the maximum speeds advertised due to the NBN infrastructure they could access.
The ACMA asserted in a release that this is a breach of a rule that telcos should verify speeds and notify customers when their connection cannot meet the speeds advertised in their plan.
These customers are then entitled to move to a lower speed, lower priced plan without penalty.
The ACMA said it has issued a Remedial Direction to Telstra stating it must commission an independent audit of its systems for notifying customers about maximum attainable speeds.
iTWire - The ACMA finds Telstra failed to inform customers of under-delivering internet speeds
itwire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itwire.com Daily Mail and Mail on Sunday newspapers.
Tollring s Scam Protect helps telcos defend against scam calls
totaltele.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from totaltele.com Daily Mail and Mail on Sunday newspapers.
Telstra fails to inform customers of under-delivering internet speeds
miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.
Telstra to pay out $25m in refunds over underperforming NBN services
itnews.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnews.com.au Daily Mail and Mail on Sunday newspapers.