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ACMA warns Telstra, Optus and Medion Mobile over identity laxity

ACMA warns Telstra, Optus and Medion Mobile over identity laxity ACMA warns Telstra, Optus and Medion Mobile over identity laxity Claims they failed verify people’s identities during number porting. The Australian Communications and Media Authority Credit: ACMA Australia’s media watchdog has issued a warning to Telstra, Optus and Medion Mobile for failing to check customers’ identities during number porting.  The Australian Communications and Media Authority (ACMA) found that in mid-2020 the three telecommunications companies did not adequately verify people’s identities prior to transferring their mobile phone numbers from other telcos.  Telstra breached identity verification rules on at least 52 occasions and Medion Mobile on 53 occasions, while Optus only did so on one occasion. 

ACMA warns telcos for number porting ID check failures

By Juha Saarinen on May 21, 2021 10:57AM Telstra, Optus and Medion Mobile told to have more rigorous processes. The Australian Communications and Media Authority has issued formal warnings to Telstra, Optus and Medion Mobile after they failed to verify people s identities before transferring their mobile numbers to other telcos, a process known as porting. ACMA introduced new rules early last year that tightened up customer verification processes to prevent porting being abused for fraudulent purposes. The new rules asked telcos to take further steps to make sure that people are who they say the are, such as multi-factor authentication, or in-person identification.

Australia operators warned on ID check failures

Australia operators warned on ID check failures - Mobile World Live 21 MAY 2021 The Australian Communications and Media Authority (ACMA) warned Telstra, Optus and Medion Mobile over failures to adhere to subscriber verification rules, breaches which could cost the operators AUD250,000 ($193,599) apiece. ACMA stated Optus failed to follow the regulations at all, with 53 breaches by Medion Mobile and 52 Telstra during checks in mid-2020. The operators failed to verify customer’s identities before transferring their phone number from other service providers. The regulator introduced a new standard requiring operators to implement multifactor authentication before transferring a phone number to help curb phone scams.

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