$6,600 infringement notice for failing to comply with unsolicited sales’ laws
Company initially refused to refund 50% deposit after contract cancelled
Consumers advised to get multiple quotes to avoid paying too much
A Perth plumbing and electrical company has been issued with a $6,600 infringement notice by Consumer Protection for breaking consumer laws related to unsolicited sales and initially refusing to refund a deposit.
In May 2021, a Canning Vale home owner contacted the company, which can’t be named, to fix a leak in a hot water pipe. A plumber attended and advised the consumer that, in order to fix the leak, the hot water system would need to be replaced as it wasn’t serviceable.
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