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Informationweek
Emotion Detection in Tech: Its Complicated
The advancement of human-machine partnerships requires emotion detection and appropriate responses in context, but it s a tough problem.
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Of all the potential types of analytics, emotion analytics is one of the toughest to perfect because human emotions are complex. For example, there are genuine reactions and fabricated ones as well as cultural and individual differences that shape our perceptions and behaviors. There are also other things to consider such as context. While emotion analytics is clearly important to the future of analytics, AI, robotics, intelligent automation and applications, the early-stage excitement can lead to unrealistic expectations.