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Frost & Sullivan Assesses Top Priorities in IT Investments in Leading Industries Around the Globe USA - English News provided by Share this article SANTA CLARA, Calif., March 10, 2021 /PRNewswire/ Frost & Sullivan s recent analysis, 2021 Predictions COVID-19 Accelerates CX Investments, finds that organizations across the globe are inclined to invest in advanced technologies such as the Internet of Things (IoT) and artificial intelligence (AI) to enhance the customer experience (CX) and overcome the adverse impact of COVID-19. The pandemic challenges have catalyzed technology trends across the globe and accelerated organizations digital transformations sooner than initially predicted. Organizations are shifting to remote work and smaller satellite offices as security and network reliability become critical factors in delivering excellent CX beyond COVID-19.

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