Ombudsman censures Bristol City Council for failing to improve complaints handling
The local authority admits it has fallen short of what was required
11:10, 26 MAY 2021
Updated
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Bristol City Council committed a “serious breach of trust which risks undermining public confidence” after promising but failing to improve how it handles complaints, watchdogs have ruled.
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Compensation for Derbyshire boy who felt forgotten and unwanted after council failures
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A mum who struggled to get an education for her son has received more than £4,000 after it was found Bracknell Forest Council mismanaged her case. The compensation has been given after the boy was left without a suitable education for six months, and the council failed to provide a suitable education plan for 10 months. The failings were identified in how the boy’s Education, Health and Care (EHC) plan was executed. These plans are written for children who’s education needs exceed what can be provided in mainstream education. Ultimately, Bracknell Forest Council was found to have mismanaged the boy’s case, and has therefore agreed to pay a total of £4,200 to the family.
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Cars are seen parked outside the garage on double-yellow lines Pictures: CONTRIBUTOR FURIOUS residents have hit back at a council s refusal to prevent a string of cars blocking part of the A690 outside a North-East garage on an almost daily basis. Residents living on Durham Road in Sunderland have escalated their complaint to the ombudsman following what they say is an embarrassing response from Sunderland City Council. The Local Government Ombudsman has since confirmed it has received a complaint, while the council has said it is working with the police to address concerns and a more long-term solution.