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Keith Creel was just a relatively raw kid from Alabama when Hunter Harrison summoned him to the 21st floor of the NBC Tower in Chicago for a meeting in 1996. It’s a day vividly imprinted on his memory 26 years later, because days like that were not supposed to happen to people like him.
Harrison, a brash southerner, with a rich baritone voice, a taste for Marlboro Red cigarettes and stiff drinks, and a reputation as a master storyteller, was chief executive of Illinois Central Railroad and already a legend in railroad circles.
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