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AFCA appoints six new ombudsmen By Malavika Santhebennur 29 July 2021
The complaints authority has recruited three new ombudsmen (including from ANZ and Westpac), and promoted three others internally.
The Australian Financial Complaints Authority (AFCA) has appointed three new ombudsmen from the banking and insurance sectors.
Louise McAuliffe will join AFCA from ANZ in the Melbourne office while James Taylor will join from Westpac in the Sydney office.
Both Ms McAuliffe and Mr Taylor will join as ombudsmen in AFCA’s banking and finance team in September.
David Short will join as an ombudsman in AFCA’s insurance team from business insurance service provider BizCover. He will join the Sydney office at the end of August.
AFCA names new recruits
AFCA names new recruits
AFCA has announced a number of new ombudsmen are due to join its ranks in the next several months.
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In a statement, AFCA said it had recruited current ANZ head of legal for dispute resolution, Louise McAuliffe, and Westpac practice leader for business lending legal James Taylor as its new banking and finance ombudsmen.
Head of legal, risk and compliance for small-business insurance provider BizCover, David Short, would also join as an insurance ombudsman.
Mr Short would join AFCA in August, with Ms McAuliffe and Mr Taylor to follow in September, AFCA said.
Date Time
AFCA appoints six new ombudsmen
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
Louise McAuliffe will join from ANZ and James Taylor from Westpac as Ombudsmen in the Banking and Finance team at AFCA. David Short will join as an Ombudsman in its Insurance team, coming from business insurance service provider BizCover.
McAuliffe is currently Head of Legal, Dispute Resolution Group, for ANZ, Taylor is Practice Leader, Business Lending Legal, at Westpac, and Short is Head of Legal, Risk and Compliance at BizCover.
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