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Watchdog: It s harder for unemployed to reach VEC call center now than during the peak of the pandemic

Watchdog: It s harder for unemployed to reach VEC call center now than during the peak of the pandemic The Virginia General Assembly s watchdog agency says VEC staff members answered a small minority of calls from people needing help in May. Author: Evan Watson Updated: 6:35 PM EDT July 8, 2021 NORFOLK, Va. Complaints and reports of problems with Virginia’s unemployment system are mounting, as a review commission says it’s harder for unemployed workers to reach the Virginia Employment Commission for help now than during the peak of the coronavirus pandemic.  Staff members with the Joint Legislative Audit and Review Committee briefed state lawmakers on its study into the Virginia Employment Commission this week. 

Legislators intensify oversight as VEC progresses resolving unemployment claims backlog

Legislators intensify oversight as VEC progresses resolving unemployment claims backlog VEC claim processing backlog reduced to 40,000 Published:  Tags:  Work continues to resolve unemployment backlog RICHMOND, Va. – Virginia legislators are intensifying their oversight of the Virginia Employment Commission as the agency digs out from a deluge of unemployment claims that has overwhelmed the system during the economic upheaval caused by the COVID-19 pandemic. The Joint Legislative Audit and Review Commission has been tasked with reviewing how the VEC has processed unemployment insurance claims, including its response during the pandemic and IT program, with a report expected on Nov. 15. The VEC is making progress on clearing a massive backlog of unemployment claims. JLARC is reporting the VEC’s claim processing backlog has been reduced from 92,000 to 40,000 in the last two months.

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