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Sharpen Technologies Raises $14M in Funding

Sharpen Technologies Raises $14M in Funding The round was led by Bridge Bank and Multiplayer Capital with participation from existing investors Cultivation Capital. The company intends to use the funds to expand operations and its business reach. Led by CEO Bill Gildea, Sharpen Technologies provides an agent-first omnichannel cloud contact center platform, which with a PC, headphones, and internet connection, lets agents work-from-anywhere. The platform lets users work from anywhere, moving between calls, texts, webchats, emails, social media, etc., all in real-time and in a single interaction. FinSMEs

Sharpen Technologies expands its leadership team

(photo courtesy of Sharpen Technologies) by: Wes Mills, Inside INdiana Business Posted: Mar 16, 2021 / 01:36 PM EST INDIANAPOLIS (Inside INdiana Business) Indianapolis-based software company Sharpen Technologies says it has expanded its leadership team as the company undergoes growth. The company, which developed an omnichannel cloud contact center platform, has promoted Traci Shaw to chief financial officer and Adam Settle to chief experience officer. Sharpen says it recorded a 100% increase in revenue and a 40% increase in new bookings last year. The firm works with companies to improve their customer service responses through its technology. Shaw joined Sharpen in 2019 after spending 20 years at Genesys, located in Indianapolis. Settle is assuming the role as CXO, a newly created position for the company, where he will work closely with customers.

Sharpen Doubles Revenue in 2020

Press release content from Business Wire. The AP news staff was not involved in its creation. Sharpen Doubles Revenue in 2020 February 8, 2021 GMT INDIANAPOLIS (BUSINESS WIRE) Feb 8, 2021 Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, continued its rapid growth in 2020 with revenue up +100%, while adding +40% more new customers compared with 2019. During the same period, Sharpen’s platform scaled to handle a 17x increase in daily traffic volume. ADVERTISEMENT “The flexibility and functionality of the Sharpen cloud platform were crucial to the success of many companies this year as agents became the ‘front door’ for many brick and mortar businesses. With just a PC, headphones, and internet connection, our contact center customers were able to be up and running and productive in no time, without missing a beat,” noted Sharpen CEO Bill Gildea. “And we continue to hear from our customers that hybrid WAH models for agents

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