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Insurance, disrupted: What does the start of 2021 tell us about the industry?
Simon Martin is founder of OLIVER and former Director of Specialist Units at Aviva Insurance
The usual winter floods might be the only thing insurers won t be surprised by this year (Photo by Christopher Furlong/Getty Images)
We waited patiently for the new year. January was meant to be a fresh dawn, with many businesses embarking on transformation programmes to emerge stronger from the pandemic.
But, looking at the economic and political events from this month, we see more disruption ahead. Particularly for insurance companies.
Before founding OLIVER, I spent 15-years at Commercial Union and Norwich Union (now Aviva) running seven of their specialist businesses. As I look at the UK insurance market today through a very different lens, it’s clear that there are four key trends from the month that will play a huge role in 2021 – as well as four opportunities for success.
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