My wife and I have lived at our current address for more than 20 years. The house name is written on the front gate. Nonetheless, post addressed correctly has regularly been returned to financial services firms, causing us no end of problems.
Most recently, one of my bank statements went back to Santander. The bank stopped sending me bank or credit card statements and made no attempt, using my telephone number or email address, to establish whether I was still alive or if I had moved. The Financial Ombudsman Service told me Santander offered to settle my complaint but the bank has done nothing to rectify matters.
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