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News focus: Client satisfaction – time to give the profession a break?

Clients appear happier than ever with the cost and quality of legal advice. So why don’t consumer watchdogs trumpet these findings? The answer may lie in how the profession is perceived After a pretty wretched year speaking to clients from bedrooms through Zoom calls, it must have come as a shock to many solicitors that those clients seem happier than ever. But that is exactly what has happened according to the Legal Services Consumer Panel, which reported last week that consumer satisfaction with the service received was 83% in 2021 (compared with 79% when the survey was first done in 2012). Satisfaction with the outcome was up from 84% to 89%.

Helen phillipsLegal services consumer panelLegal services boardSarah chambersLegal services consumerMarkets authorityஹெலன் பிலிப்ஸ்சட்டப்பூர்வமானது சேவைகள் நுகர்வோர் குழுசட்டப்பூர்வமானது சேவைகள் பலகைசாரா அறைகள்சட்டப்பூர்வமானது சேவைகள் நுகர்வோர்சந்தைகள் அதிகாரம்

Shining stars?

‘It’s a sad day for freedom of speech and the court’s decision has deprived the public of a valuable warning system.’ This was Rick Kordowski’s response a decade ago to the High Court order to remove his website, ‘Solicitors from Hell’ from the internet. The internet had long been styled ‘the wild west’, and the Law Society decided it was time to put on its sheriff’s badge and clean up this bit of the web. The society’s then chief executive Des Hudson headed to court with a posse that included leading QC Hugh Tomlinson. ‘This website,’ Hudson said, ‘has served simply as a vehicle for pursuing personal grudges and vendettas against conscientious and reputable firms and legal professionals.’

United kingdomMarcin durlakSummerfield browneHugh tomlinsonMatthew rushtonSimon marshallMichael hanneyCrispin passmoreBrett wilsonGordon ramsayChris marstonHelen hamilton shawRick kordowskiChris nicholsLegal services boardCouncil for licensed conveyancers

News focus: Client satisfaction surges – time to give the profession a break?

News focus: Client satisfaction surges – time to give the profession a break?
lawgazette.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lawgazette.co.uk Daily Mail and Mail on Sunday newspapers.

Helen phillipsLegal services consumer panelLegal services boardSarah chambersLegal services consumerMarkets authorityஹெலன் பிலிப்ஸ்சட்டப்பூர்வமானது சேவைகள் நுகர்வோர் குழுசட்டப்பூர்வமானது சேவைகள் பலகைசாரா அறைகள்சட்டப்பூர்வமானது சேவைகள் நுகர்வோர்சந்தைகள் அதிகாரம்

LSB insists public wants lawyers to do competence checks

LSB insists public wants lawyers to do competence checks
lawgazette.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lawgazette.co.uk Daily Mail and Mail on Sunday newspapers.

Helen phillipsChris nicholsSolicitors regulation authorityLegal services boardஹெலன் பிலிப்ஸ்கிறிஸ் நிக்கோல்கள்வழக்குரைஞர்கள் ஒழுங்குமுறை அதிகாரம்சட்டப்பூர்வமானது சேவைகள் பலகை

LSB insists public wants lawyer competence checks

LSB insists public wants lawyer competence checks
lawgazette.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lawgazette.co.uk Daily Mail and Mail on Sunday newspapers.