Editor
Frontline Managed Services announces its expansion to Hawaii with a new contact center in Honolulu to support its 24/7 IT Help Desk service for law firms worldwide.
With this new location, the help desk is now staffed by U.S.-based support personnel from the Eastern Time Zone to the Hawaiian Time Zone, marking a six-hour difference that allows staff to enjoy daytime shifts while still providing around-the-clock response. The Honolulu center, which aims to onboard 20 specialists in full-time positions, also serves as a bridge to Frontline Managed Services’ growing operations in Goa and Hyderabad, India, successfully reaffirming the company’s global coverage and continued commitment to a “follow the sun” model with greater staff resiliency.
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