Page 2 - சந்தைப்படுத்தல் போக்குகள் News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Moving From Customer Engagement to Customer Participation PHOTO: Brooke Cagle Many brands seek to enhance and increase customer engagement as customers progress through their journey across all of the brand’s channels. Recent studies, such as Deloitte’s 2021 Global Marketing Trends report, suggest that engagement is not enough, and the next logical step is for customers to actively participate with a brand.   Customer participation has been a hot topic as far back as 2013, but the difference is that in 2021, the focus is on leading with empathy and understanding. As such, customer participation is beginning to be seen in a new light. The customer is more than a consumer of a product or service; they now have opportunities to shape, create, and define a brand, and to become brand advocates through direct participation with the brand.

Wilson rajGary ellisGero deckerBrooke cagleAnalytics softwareActive customersMarketing trendsParticipation areSteve buscemiவில்சன் ராஜ்கேரி நீள்வட்டம்ஜீரோ டெக்கர்ப்ரூக் சாக்லேபகுப்பாய்வு மென்பொருள்செயலில் வாடிக்கையாளர்கள்சந்தைப்படுத்தல் போக்குகள்