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Lawyers being punished for insurers costs elsewhere, says regulator

Shining stars?

‘It’s a sad day for freedom of speech and the court’s decision has deprived the public of a valuable warning system.’ This was Rick Kordowski’s response a decade ago to the High Court order to remove his website, ‘Solicitors from Hell’ from the internet. The internet had long been styled ‘the wild west’, and the Law Society decided it was time to put on its sheriff’s badge and clean up this bit of the web. The society’s then chief executive Des Hudson headed to court with a posse that included leading QC Hugh Tomlinson. ‘This website,’ Hudson said, ‘has served simply as a vehicle for pursuing personal grudges and vendettas against conscientious and reputable firms and legal professionals.’

Why firms should embrace online reviews

By Marcin Durlak5 July 2021 The recent news that the Legal Services Board (LSB) is debating making review sites for law firms compulsory was met with healthy debate among the profession, with some labelling the suggestion ‘ludicrous’, ‘laughable’ and ‘ridiculous’. It is true that many do not consider online review or comparison sites an appropriate way for consumers to accurately judge and compare standards of legal advice and support.  Marcin Durlak However, given the ever-evolving world of legal services and a steady march towards more transparency and accessibility, it is doubtful that hesitant lawyers will be able to kick the issue of online review sites into the long grass. And nor should they. Although the process of online reviews is not perfect, these reviews are here to stay and those firms which do not embrace this new world will be left behind.

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