Editor s Letter
I suspect many of us will be glad to see the back of 2020. Who could’ve imagined this time last year that we would be starting a new decade with such disruption to our home and working lives?
We’re all painfully aware of the negatives of this year. So I want to pick a few positives out of the experience:
Dealerships quickly prepared for the ‘new normal’ of socially distanced workplaces, on site PPE and appointment-only sales, helped by the rapid creation of a COVID-19 car sales best practice guide by the NFDA and SMMT.
OEMs came to the table quickly to support their networks, and once out of lockdown many dealerships experienced a strong ‘bounce-back’ of trade.