Customer service decline revealed as top retailers only deal with email or social media complaints
Of the UK’s biggest 100 High Street retailers, only 36 have both a phone number and email address on their websites
25 December 2020 • 7:00pm
Shoppers have returned to cities and shopping centres in large numbers as customers feel more confident heading to stores.
Credit: Dominic Lipinski/PA Wire
The extent of the decline of customer service in Britain is revealed today by a Telegraph investigation which shows only a third of major retailers only allow customers to get in touch with them via both phone and email.