Trai suspends unsolicited commercial communication norms for seven days
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“We are concerned about any customer inconvenience caused and have ordered a 7-day temporary suspension of the SMS scrubbing which was activated on Monday,” a senior Trai official told ET.
Agencies
Delhi-based Cellular Operators Association of India (COAI) that represents telecom service providers such as Reliance Jio, Bharti Airtel and Vodafone Idea, said that due process has been followed to address the issue of unsolicited commercial communication.
The Telecom Regulatory Authority of India (Trai) on Tuesday suspended the implementation of the unsolicited commercial communication (UCC) framework that caused massive disruption in Unified Payments Interface (UPI), Aadhaar-enabled Payments (AePS), netbanking and credit card payments, among others, due on Monday.
TRAI suspends new rules to get bulk messengers in line
March 09, 2021
In a breather for bulk message senders, the Telecom Regulatory Authority of India (TRAI) on Tuesday said it was suspending the Unsolicited Commercial Communication (UCC) norms for seven days to enable principal entities (PEs) register the template of SMS with telecom service providers (TSPs).
The development follows disruptions to several services and transactions such as net banking, credit card payments, and rail ticket bookings on Monday as SMS and one-time passwords (OTPs) could not be generated on customers’ devices, with TSPs implementing the new rules for unwanted commercial messages, called scrubbing.
Telcos started enforcing the Telecom Telecom Commercial Communications Customer Preference Regulations even as many merchants and payment gateways didn’t register their SMS formats in time, leading to one-time passcodes and other important transactional messages getting blocked from delivery. Telecom companies were required starting March 8 midnight to “scrub” SMS messages that were not registered with […]
TRAI s SMS fiasco: Who s to blame?
In the current system where people get SMSes for everything the implementation of TCCCPR (Telecom Commercial Communication Customer Preference Regulation) regulations through telecom operators (on March 8) seems like a case of bad planning
Manu Kaushik | March 9, 2021 | Updated 18:32 IST
As per TRAI regulations, the PEs are required to register with telcos to assert their identity
It s a regulation that is supposed to curb unsolicited messages (SMS), but the TCCCPR (Telecom Commercial Communication Customer Preference Regulation) has created a bigger mess. In the current system where people get SMSes for everything - Aadhaar authentication, OTP for transactions, flight/train status and even appointment with doctor or Covid vaccine - the implementation of TCCCPR regulations through telecom operators (on March 8) seems like a case of bad planning.
Mobile phone services could face disruptions as key infra clearances stuck
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Telcos have sought the immediate intervention of the Department of Telecommunications (DoT) and the civil aviation ministry to avoid a potential disruption of mobile broadband services, especially amid a surge in home internet and video services consumption with many mobile users still working from home, post-pandemic.
Matters have come to a head amid India s growing 4G user base.
Consumers could soon face disruptions in mobile services due to a huge backlog of uncleared applications for a key clearance required by telcos for setting up new mobile network infrastructure.