(1) HAMBURG, Germany and FLORHAM PARK, N.J., Feb. 25, 2021(Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.
Conduent will be providing smart Europe with three main customer engagement and contact services:
Sales services, including inquiries, digital sales process management, order support and delivery orchestration.
After-sales services, including complaint management.
24/7 emergency and roadside assistance liaising services.
Conduent will deliver all these services from one central location to support smart across Europe.
Revised Volvo pact better serves investors, Geely says
Bloomberg
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Geely Automobile CEO Gui Shengyue talked up the decision not to pursue a full merger with Volvo Cars, saying on an investor call that shareholders’ interests are better served if the two companies remain as standalone entities.
The difficulty of coming up with a fair valuation for Volvo acceptable to both Geely investors and Volvo was one of the main reasons that led to the change of plan, Gui said on Thursday.
Geely investors wanted a valuation on the lower side and even if Geely Chairman Li Shufu had agreed to that, Sweden’s government and Volvo’s union would have been against it because of the potential damage it could cause to Volvo’s brand, Gui said.
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The two automakers have different cultures, Geely CEO Gui Shengyuey said, noting also that the world has changed with the coronavirus pandemic and the relationship between the East and West has altered too.
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