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PITTSBURGH (BUSINESS WIRE) The Pittsburgh Water & Sewer Authority (PWSA) announces the selection of VertexOne to provide enterprise-wide, integrated, and robust enhanced software-as-a-service (SaaS) solutions. VertexOne enters this partnership with PWSA to provide the utility with a state-of-the-art Customer Information System (CIS) powered by SAP, Enterprise Resource Planning (ERP) software, and customer self-service solutions. While PWSA is making historic investments in water and wastewater infrastructure, they’re also investing in the technology infrastructure that’s needed to modernize internal business operations and provide a better digital experience for PWSA customers. This is an important step in PWSA’s evolution to offer modern self-service options for customers and streamline routine processes that will enhance staff efficiencies and day-to-day operations.

United statesAndrew jornodPittsburgh water sewer authoritySewer authorityPittsburgh waterCustomer information systemEnterprise resource planningExecutive officerIntuitive systemVertexone completeSaas solutionMobile workforce managementMeter data managementDigital customer engagementCustomer self serviceBusiness wire