AlleyWatch
Armed with some data from our friends at CrunchBase, I broke down the largest NYC Startup funding rounds in New York during January 2021. I have included some additional information such as industry, description, round type, total equity funding raised to further the analysis for the state of venture capital in NYC
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Glia creates digital-first moments for companies to connect with their customers using messaging, video, co browsing and AI. Founded by Carlos Paniagua, Daniel Michaeli, and Justin DiPietro in 2012, Glia is backed by investors that include Entrepreneurs Roundtable Accelerator, Grassy Creek Ventures, Insight Venture Partners, Tola Capital, and Wildcat Capital Management.
Glia raises $78M for its integrated, hands-on, AI-based customer service platform TechCrunch 1/7/2021 Ingrid Lunden
The ongoing push for social distancing to slow the spread of Covid-19 has meant that more people than ever before are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that s built an interesting, very hands-on approach to addressing that problem is announcing a round of funding to expand its business.
Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million, a Series C. Dan Michaeli, the co-founder and CEO who is based out of New York
Glia raises $78M for its integrated, hands-on, AI-based customer service platform
The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that’s built an interesting, very “hands-on” approach to addressing that problem is announcing a round of funding to expand its business.
Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer’s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million in a Series C round of funding. Dan Michaeli, the co-founder and CEO who is based out of New York (the company has a substantial oper
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