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Ofcom wants to help ease that pain via a ‘one touch’ process which would make it easier for all residential broadband customers to take advantage of the range of deals available in the market. Under the new rules, a customer would contact their chosen new provider and give their existing broadband connection details.
The customer would then automatically receive important information from their current provider. This would include any early contract termination charges they may have to pay, and how the switch may affect other services the customer has with the company. If the customer wants to go ahead, the new provider would then manage the switch.
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8m homes can get gigabit connections – offering future-proof, reliable internet
UK’s networks remain resilient despite surge in demand during lockdown
Eight million UK homes can now access gigabit-speed broadband – fast, reliable connections that are fit for the future – Ofcom has found.
The finding is from Ofcom’s annual Connected Nations report, which analyses the availability of broadband and mobile services across the UK and each of its nations.
This year’s report comes as millions of people continue to work from home due to the coronavirus pandemic, which has seen a significant shift in when, where and how people get online and make calls.