Travelers or almost-travelers were really unhappy with airlines last year.
In fact, the U.S. Department of Transportation (DOT) received 102,550 complaints about airlines and travel agencies from January 2020 to December 2020, according to the department’s most recent Air Travel Consumer Report, released Thursday.
The DOT said the number of complaints is the highest number on record and up 568.4% from the number of complaints it received in 2019, which was just 15,342, according to a press release from the department.
Of those 102,550 complaints, most were about refunds.
According to the report, there were 89,518 complaints about refunds, which makes up 87.29% of all of last year’s complaints.