NEW DELHI: With the outbreak of the Covid2019 pandemic, e-commerce quickly became one of the most preferred modes of shopping in the country. A survey conducted by LocalCircles revealed that safety, competitive prices and ease of returns ranked as the top reasons for shoppers to trust in e-tailers. However, there are also frequent instances of buyers getting the shorter end of
Twenty-two per cent of all complaints received from the consumers in the country are related to the e-commerce platforms, Leena Nandan, Secretary, Department of Consumer Affairs, said on Monday.
Govt sees faster redressal of complaints after e-commerce rules notified
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Last Updated: Mar 15, 2021, 08:52 PM IST
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The Centre on Monday said it is seeing faster redressal of complaints after new rules for e-commerce companies with penal action were notified in July 2020.
The Centre on Monday said it is seeing faster redressal of complaints after new rules for e-commerce companies with penal action were notified in July 2020. According to the new rules, the e-commerce players will have to display mandatorily details like maximum retail price, expiry date, country of origin, refund and return details, warranty and guarantee, delivery and shipment, and any other information that may be required by consumers to make informed decisions.
‘17 States, NCDRC use eDaakhil portal to register consumer complaints’
March 15, 2021
× Leena Nandan, Secretary of Department of Consumer Affairs on Monday said that about 17 States and the National Consumer Disputes Redressal Commission (NCDRC) have now enabled the e-filing mechanism for registering of consumer complaints online through the e-Daakhil portal which offers more convenient mechanism for consumers to file complaints from any location.
She said so far the facility is available at 449 locations and all States are expected to launch this facility in the coming days. Over 13,000 users have already registered online complaints. She said about 647 companies havebecome convergence partners of the National Consumer Helpline (NCH) during April-December 2020.