Deliver clients’ needs punctually
Communicate (honest) progress and unusual observations to the client
Give feedback to the client
Resolve complaints and queries effectively
Ensure punctual and professional presentation of results and general correspondence
Adhere to instructions from supervisors and seniors
Identify and report misconduct to management
Adhere to approved procedures
Record/ process data and check that they make sense, for accuracy and correctness, inconsistencies, and correct client and reference details
Report dubious data
Filling of relevant documentation
Communicating – email/fax/post/deliver results to customers efficiently
Ensure efficient execution of services in accordance with approved procedures
Obtain full details of clients and orders/requests
SADTU Statement on the 2020 National Senior Certificate (Matric) Resuts
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The South African Democratic Teachers’ Union (SADTU) welcomes the 2020 National Senior Certificate (Matric) results. The decline in the pass rate, compared to the 2019’s 81,3%, does not come as a surprise following the disruptions experienced in 2020 due to the COVID-19 pandemic. The 2020 Class deserves our outmost praise for enduring the most challenging year.